When I attended the Women in Aviation Conference in Dallas, I got the chance to speak with the hiring manager at Delta for dispatchers. The opportunity to speak with him was amazing within itself since I had written off Delta of not being interested in a Part 135 dispatcher with less than a year of experience. Don’t always listen to the Internet! It was chance that I ended up at their booth and talked to him, but he encouraged me to come down to Atlanta and watch their dispatchers at work.
After a few weeks and some email communication, we got it all sorted out and I headed down to Atlanta to go to the Delta Headquarters. It was bright and early for me since I’m currently working nights. I’m learning to function on a lot less sleep now.
The Delta compound is amazingly HUGE! I couldn’t see the extent of it, but it seemed at least 6 buildings in my vision when I entered the main gate. He met me at the gate and I got all signed in and off we went to the Operations Control Center (or I think it’s Operations Client Center now?). I met another gentleman before my tour who was extremely nice and welcome, which seemed to be everyone there.
I was given a tour of the massive OCC where meteorology was located – they are one of the last airlines with their own meteorologists. All the supervisors, maintenance control, Delta Radio, IT, and the dozens and dozens of dispatchers.
I sat with a domestic dispatcher for about an hour or so. I loved talking to her and hearing her background with Delta (she was hired internally) and her experience dispatching for them. She was working flights out of ATL most going to the DTW area. There was some weather in the ATL area so I watched her decision making with alternates. While it’s much more repetitive than my current job, I can’t wait to do it!
Next, I was brought over to the international dispatchers and sat with their supervisor. He wasn’t actively dispatching flights, but we got to talk a lot more about international dispatching and their requirements. There was also a diversion when I was there, which was exciting, but everyone was so calm about it!
After about 4 hours I finally left. I felt terrible for my friend waiting for me, but it was such a great experience! If you ever get a chance to see any OCC, but especially the Delta one, do it! It’s very impressive. Now just to keep up the networking and hopefully I get to work there someday!